RS DispatchRS DISPATCH
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Built for Recovery Operations • 70+ Vehicles/Day

From Spreadsheet Chaos to Real-Time Control

Stop refreshing Google Sheets. Stop radio confirmations. Stop losing track of status changes. RS Dispatch gives you instant visibility across your entire recovery operation.

"I literally don't move this sheet from these 2 sections all day long"

— Real dispatcher describing their workflow with RS Dispatch
70+
Vehicles/Day
500+
Dataset Size
<1s
Sync Latency
10+
Concurrent Users

The Problems We Solve

Real pain points from real recovery operators

Stale Data Everywhere

THE PROBLEM

Manual refresh in Google Sheets means you're always looking at old data. Radio updates require verbal confirmation.

OUR SOLUTION

Real-time WebSocket sync: Every change appears instantly across all 10+ concurrent users in <1 second.

No Status Visibility

THE PROBLEM

"Where'd it go?" - Status changes disappear without visual tracking. No way to see progression from spotted to recovered.

OUR SOLUTION

Visual workflow tracking with automatic section movement and color-coded status indicators.

Premature Pay Calculations

THE PROBLEM

"15 times $50... but only get 8 picked up" - Computing pay before recovery creates false expectations.

OUR SOLUTION

Payment calculation ONLY after confirmed recovery. No more wrong expectations or manual corrections.

End-to-End Lifecycle

Complete Workflow Management

Linear workflow: Spotted → Verified → Assigned → Recovered

Spot Submission & Verification

PAIN POINT

Spotters can't provide debtor names. Dispatchers need to add safety-critical info after verification.

WORKFLOW
  1. 1.Spotter submits via Google Form with GPS, photos, notes
  2. 2.Auto-appears in Located tab
  3. 3.Dispatcher verifies via RDN/Repo Systems/Auto Data Direct
  4. 4.Add debtor name + violence warnings for driver safety
  5. 5.Green highlighting confirms verification visually
  6. 6.Ready for assignment
REAL-WORLD USE

Handle duplicate VIN detection and multi-platform verification in one streamlined queue.

Verification rate tracked in real-time analytics

Driver Assignment System

PAIN POINT

"Mr. Jones is actually there trying to stop Mr. Jones' repo" - Safety issue when critical debtor info isn't prominent.

WORKFLOW
  1. 1.Dispatcher assigns verified spot to available driver
  2. 2.Driver sees GPS coordinates + address
  3. 3.Debtor name prominent at top for safety
  4. 4.Violence warnings visible immediately
  5. 5.Mobile-optimized: No fumbling through app during recovery
  6. 6.Real-time status updates from field
REAL-WORLD USE

Smart workload balancing across fleet with availability tracking.

Driver utilization tracked per user

Work Order Management

PAIN POINT

V1 had no visual status movement. Cars just disappeared between sections with no tracking.

WORKFLOW
  1. 1.Linear progression: Located → Verified → Assigned → Recovered
  2. 2.Status transitions visible with animation
  3. 3.Blocked-in/gone statuses have proper destinations
  4. 4.Quick status check: "I can see everything I need right away"
  5. 5.Complete history tracking per work order
  6. 6.Photo & note attachments at every stage
REAL-WORLD USE

Handle 70+ vehicles/day with 500+ row dataset without losing track.

Recovery rate: Successfully recovered vs. total spotted

Finance & Payment System

PAIN POINT

"There's no sense computing their pay beforehand at the spotted level" - Creates false expectations.

WORKFLOW
  1. 1.Fee approval queue for client charges
  2. 2.Payment calculation ONLY after confirmed recovery
  3. 3.NS/RS attempt tracking with tiered payments
  4. 4.Driver and spotter earnings separated
  5. 5.Payment history with export to ADP
  6. 6.No premature calculations = accurate expectations
REAL-WORLD USE

Automated payroll export eliminates manual tracking of who gets paid what.

Payment status monitoring in Finance dashboard
<1 Second Sync

Real-Time Collaboration

WebSocket + PostgreSQL LISTEN/NOTIFY architecture

Real-time WebSocket Sync

PAIN POINT

Manual refresh causes stale data. No visibility when others are editing same record.

WORKFLOW
  1. 1.Dispatcher edits work order → All 10+ users see update <1s
  2. 2.Driver marks status → Change appears instantly without refresh
  3. 3.Multi-user collaborative editing with conflict resolution
  4. 4.User Edit → WebSocket → Y.js → PostgreSQL → Broadcast
  5. 5.Smart delta payloads: Only send what changed
  6. 6.Automatic reconnection with state sync
REAL-WORLD USE

Replace radio confirmations with instant visual updates across entire team.

<50ms average sync latency

Activity Feed & Audit Trail

PAIN POINT

No visibility into who did what. Changes happen with no attribution or history.

WORKFLOW
  1. 1.See who's connected in real-time
  2. 2.Edit indicators show who's editing what
  3. 3.Complete audit trail: timestamps, user, action type
  4. 4.Filter by action type, user, date range
  5. 5."Records the history of everything"
  6. 6.Fingerprinting for complete accountability
REAL-WORLD USE

Compliance and dispute resolution: Know exactly who made which change and when.

Full system-wide activity log
Live KPIs

Analytics & Operational Visibility

"3 things we look at and monitor in operations"

Analytics Dashboard

PAIN POINT

V1 had no counters. Couldn't monitor operations at a glance.

WORKFLOW
  1. 1.Counter: Cars found today
  2. 2.Counter: Cars awaiting pickup (on board)
  3. 3.Counter: Successfully recovered
  4. 4.Driver performance metrics per user
  5. 5.Daily summary: Located/recovered/dropped
  6. 6.Trend analysis and custom reports
REAL-WORLD USE

"I can see everything that I need to see right away" - Live operational awareness.

Real-time KPI updates via WebSocket

Role-Based Dashboards

PAIN POINT

"This is mostly just for the dispatchers" - One-size-fits-all doesn't work for different roles.

WORKFLOW
  1. 1.Dispatcher: Full spreadsheet with 3-section layout
  2. 2.Driver: Custom view with assignments only, critical info prominent
  3. 3.Spotter: Submit spot + view earnings
  4. 4.Admin: Analytics dashboard with reports
  5. 5.Finance: Payment queue and processing
  6. 6.Lot: Inventory and storage management
REAL-WORLD USE

Each role sees exactly what they need - no clutter, no confusion.

6 specialized dashboard views
Self-Hosted

Safety & Security First

Driver safety is non-negotiable in recovery operations

Secure Photo Documentation

PAIN POINT

Manual photo management across dispersed systems. No centralized recovery proof.

WORKFLOW
  1. 1.Driver captures multiple photos per recovery
  2. 2.Photos auto-upload to MinIO object storage
  3. 3.Self-hosted: Your photos never leave your infrastructure
  4. 4.6-layer security validation
  5. 5.Automatic image optimization
  6. 6.Time-limited access URLs for sharing
REAL-WORLD USE

Complete recovery documentation stored securely with your data.

Self-hosted photo storage

Violence Warnings & Debtor Info

PAIN POINT

Driver safety: "They're not fumbling through the app" when debtor is present.

WORKFLOW
  1. 1.Debtor name prominent at top of driver view
  2. 2.Violence warnings immediately visible
  3. 3.Safety-critical info added during verification
  4. 4.No scrolling required in dangerous situations
  5. 5.Dispatcher adds context from RDN/Repo Systems
  6. 6.Mobile-optimized for quick reference
REAL-WORLD USE

Driver knows exactly who they're dealing with before approaching the vehicle.

Critical safety data front and center
Coming Soon

On the Roadmap

"Routing/GPS - phase two" - Features coming in 2025-2026

Q4 2025

Dense LogBook View

"All data visible at a glance" - Spreadsheet-style view with 100+ work orders, collaborative editing, keyboard navigation.

Get notified
Q4 2025

GPS Tracking & Live Map

Real-time driver/spotter locations with geofencing, route ETA overlays, and fleet-wide visibility.

Get notified
Q2 2026

Route Optimization

Traffic-aware routing for faster recoveries with fewer dead miles and better fuel efficiency.

Get notified
Q2 2026

LPR Integration

DRN LPR live hits integration - instant detection and alerts for nearby target vehicles.

Get notified
Q2 2026

Driver Mobile App

Mobile-first app with navigation, real-time updates, photo capture, and field reporting.

Get notified

""I would much rather see Fort Worth, Dallas... than look at a map""

— Client preference for city-based list views over map interfaces - informing our roadmap priorities

Ready to Move Past Spreadsheets?

See how RS Dispatch handles 70+ vehicles/day with real-time sync, automated workflows, and zero manual refresh.

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